Standard Terms and Conditions

1) Legally Binding Agreement:

By signing a contract with Soak City Softwash LLC, you are signing a legally binding contract for

work to be completed at an agreed-upon price. In the event that you break this contract, all

deposits made to the company shall be surrendered as damages.

2) Product Warranties:

All warranties are limited to those offered by the manufacturers of the products used. Soak City

Softwash LLC makes no additional warranties. If you ever have a concern regarding our work,

Soak City Softwash LLC should be notified immediately.

3) Water Usage:

By signing this agreement, you agree to provide Soak City Softwash LLC the right to use an on-site

water supply as needed to complete the stated project without compensation. If an exterior water

supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure

the water supply is on and in working order before we arrive. Additional charges will be applied if

water is not available.

4) Electrical Usage:

By signing this agreement, you agree to provide Soak City Softwash LLC the right to use an onsite

source of electricity as needed to complete the stated project without compensation. If an

exterior source is required it will be at an additional charge.

5) Color and Tone Concerns:

The properties and species of wood age and weather can greatly affect the resulting color or tone

of the stain. Note: Variances may occur on individual boards as well as the total project, as

densities and other characteristics vary across and throughout the wood. Soak City Softwash LLC

and its associates attempt to represent the 􀃘nal 􀃘nish color and tones as best as possible. While

we can often give you an idea of the overall color or tone you must expect some variance in the

overall finish.

6) Courtesy:

While Soak City Softwash LLC is on location and performing work on your property, you

are responsible for keeping all children and pets, as well as other individuals away from

the work area. Children and pets must be kept off the work surface for at least 24 hours

after our work is completed. This is for your safety as well as our own.

Soak City Softwash LLC 1453 Michael Dr Troy, OH 45373 937-552-5577

7) Payments:

Payments to Soak City Softwash LLC are due as per the contract schedule and are to be paid by

credit card, check or cash. All balances are ALWAYS due upon completion of the job. Any variance

to this policy must be agreed upon and in writing on our contract. Late charges will be immediately

assessed on all balances not paid in accordance with contract terms. The customer agrees to pay

any collection cost incurred by Soak City Softwash LLC related to the collection process of

outstanding balances.

8) Scheduling:

Scheduling in a business which productivity relies upon the weather can be dif􀃘cult. Inclement

weather may affect scheduling. We try our best to keep scheduling con􀃙icts to a minimum,

however, circumstances that are beyond our control may affect your project start and completion

dates. You will be noti􀃘ed of any changes.

9) Removal & Replacement of Deck Contents:

Removal and replacement of grills, deck furniture, planters, and any other items are the

responsibility of the homeowner. Should we need to remove items from the deck, we will not be

responsible for any damage, breakage or for storage issues. An additional charge may be applied

for the time and labor devoted to the removal of these items.

10) Damages:

Soak City Softwash LLC is not responsible for damages due to improperly installed siding, loose

shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot,

defective construction, improperly secured wires, loose or improperly installed gutters, and leaders

and improper caulking. In every aluminum siding case and in some cases with vinyl siding, the sun

and weather will bleach the color or cause fading. Power washing, which entails the removal of

chalky, gritty, or failing surface materials may cause the faded aspects of the vinyl or aluminum to

stand out. Soak City Softwash LLC will not be responsible for such conditions. Soak City Softwash

LLC will not be responsible for loose mortar that may dislodge during the cleaning process.

11) Stains:

Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains

and paints are examples of materials that cannot be removed by conventional means. We make

every attempt to point these areas out to the customer when quoting the project. Sometimes these

-stains cannot be removed at all.

12) Watertight:

Soak City Softwash LLC Services expects your property to be in good repair and weathertight.

This includes, but is not limited to all electrical services including receptacles and light 􀃘xtures.

Doors and windows shall also be weathertight. Soak City Softwash LLC Services is not

responsible for damages as a result of water in􀃘ltration from poor or improper installation,

maintenance, or repair of electrical-related items or doors or windows. Soak City Softwash LLC

cannot guarantee removal of artillery fungus from exterior house surfaces.

13) Window Spotting:

Windows may become water spotted as a result of our services. Window cleaning is NOT included.

14) Concrete:

The appearance of concrete depends on a number of factors most linked to when the concrete

was initially poured and cured. When concrete with dirt, mold, mildew, algae and other pollutants

and stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants

and stains have covered up. The customer understands that not all concrete will look the same

even on the same driveway, patio, sidewalk, or concrete slab.

15) Yard Sign:

Upon completion of our work, we will leave a yard sign in your yard as an advertisement to your

neighbors. We usually pick these signs up one week later, but if we haven't picked yours up, feel

free to just place it in the trash when you no longer want it in your yard, do this at any time.